Attracting New Business Through Networking
Have you ever wondered how some people possess the type of skills that make them shine and stand out in a crowd? This customized training session will focus on the opportunity to market the most important product you have — YOU! It will teach you how to create and win more business outside the office and how to build better and stronger alliances internally. Essential topics include:
- Adapting your personality style to each person you meet
- Enhancing your ability to meet, engage and follow up with new and current clients or colleagues.
- Learning to market yourself, your company, your strategy and your presentation
- Networking and connecting whether you’re an introvert or an extrovert
- Feeling comfortable when speaking with strangers
- Creating connections for others and introducing one another
- Building alliances
- Managing your database of contacts, connections, clients and referrals
This training program is a must for everyone in business today.
Want to schedule this workshop? Contact us!
Sales Training: Turning a prospect into a real customer
Your prospects’ expectations rise every day. Because of competition, economic conditions and a marketplace packed with attractive choices, today’s sales techniques must be upgraded to be effective tomorrow. Our sales training is tailored to your needs so that your team develops and enhances their sales skills, ensuring your prospects will say “yes.” Essential topics include:
- Developing and qualifying prospects
- Presenting why and how your product or service is what your client needs to buy
- Discovering sales opportunities others overlook
- Uncovering the buyers’ real needs
- Creating urgency to close the sale
- Managing more sales calls in less time
- Up-selling your current clients
- Closing more sales
Want to schedule this workshop? Contact us!
Customer Loyalty: The Often Overlooked Key to Growth
Growing your business becomes difficult if you find you are losing clients. Sustaining customer loyalty has many benefits — it keeps revenues flowing and creates stable working relationships. Satisfied customers become your best resource for referrals and references. Our tailored customer loyalty-training program will help you maintain your most critical relationships. Essential topics include:
- Monitoring client satisfaction
- Staying connected outside of the sales cycle
- Becoming your clients’ solution provider
- Knowing when competitors are prospecting your customers
- Surprising clients consistently with superior service
- Helping customers grow their businesses
Want to schedule this workshop? Contact us!
Enhancing Your Business Etiquette
Topics Covered
- Overview of Etiquette Basics
- Greetings and Introductions, Common Business Situations, Body Language
- Successful Listening and non-Verbal Communications
- Professional Skills
- Etiquette and Organization in Your Communication
- Effective Presentations (Delivery Basics and Prep)
- Managing Written Communication
- Email Best Practices (includes IM’s)
- Handling Phone Calls
- Etiquette and Organization in Your Communication
- Developing Trust and Business Partnerships
- Conquering Common Business Situations
- Client Meetings
- When You’re Hosting and Organizing
- When You’re Participating
- Business Entertainment and Meal Manners
- Do’s and Don’ts on Everyday Office Communications
Want to schedule this workshop? Contact us!
Dining Etiquette: The Meal to Make a Deal Table manners and beyond…
Which fork do I use? When and how do I start talking business? Beginning with a fun etiquette history quiz and packed with secret tips your team will be glad to know, this interactive training session will have everyone prepared to socialize, dine and do business in any situation and in any country in the world. Essential topics include:
- Back to Basics- Opening Discussion Quiz and Goals
- Overview of the ‘Business Dining Experience- from soup to nuts’
- The Setting-What utensils to use-from silverware to glasses — making it seamless
- Do’s and Don’ts – Checklist to have on hand for all occasions
- Special rules for special foods and customs that will come up
- Table manner basics
- Conducting Business — when and how to open the business discussion
- Restaurant protocol and process to make you the star
- Dilemmas and Decorum —- savvy tips and tactics to know
- Mastering cocktail party basics
- Enhancing table manners
- Learning restaurant protocol and process
- Using the formal place setting
- Tackling special foods
Want to schedule this workshop? Contact us!
Active Listening– The Art of Listening, Our Most Valuable Skill
Why is listening so important?
- What kind of listener are you?
- Listening Quiz- 2 part
- Characteristics of a good listener
- Listening habits to improve upon
- 3 factors of listening:
- Focus- to inform or persuade
- Motivation- your strategy
- Behavioral indicators- non verbal signals
- 5 primary listening approaches
- Appreciative
- Empathic
- Comprehensive
- Discerning
- Evaluative
- Becoming an Active Listener
- Listening in Difficult situations
- Listening to Understand and to Enhance Encounters
- Additional Tips to Improve Listening
- What do Listen and Silent Have in Common
- Your Take Aways and Action Plan
Want to schedule this workshop? Contact us!
Living the Brand
You Are The Company’s Brand Ambassador (you represent the company in all interactions) and Must Live the Brand
Topics Covered
- Five Everyday Best Practices- to Communicate to Promote Brand Ambassadorship
- Strategies for Effective Interpersonal Communications as You Represent the Company
- Building Stronger Relationships- What You Say Counts-At All Times
- Understanding Each Personality And Communication Style and How To Adapt Your Style to the Others– ( 4 Dominant styles)
- Ten Steps to Simple Communication Skills to Create a Win/Win
- Take Aways and Action Plan
Want to schedule this workshop? Contact us!
Customer Service — How To Attract Customers and Keep Them Loyal
Your clients want what you want — genuine customer care that delivers total satisfaction. We will provide your company with a tailored customer service-training program that will help you build lifelong client relationships. Essential topics include:
- Creating rapport that keeps customers loyal
- Helping customers buy with confidence
- Developing relationship marketing skills
- Anticipating customer concerns
- Finding ways to ask for referrals
- Keeping the client dazzled
Want to schedule this workshop? Contact us!
Dynamic Drivers for Sales Success
Reach and exceed your sales goals
Successful salespeople aren’t born, they’re made. Those who have that winning edge are the ones who understand that attitude is everything, paired with the fact that selling is an organized process of identifying and satisfying specific needs. In this workshop, we’ll apply professional selling techniques to your particular sales environment as well as give you the tools to maximize your motivation. Essential topics addressed include:
- Building trust and rapport
- Developing relationships that ensure account retention and increase ongoing sales
- Breaking out of your comfort zone
- Projecting a professional image
- Creating your own “luck”
- Turning thoughts into action and reality
Want to schedule this workshop? Contact us!
Interpersonal Skills—One-on-One Executive Communications
The secret weapon of successful businesspeople
The Harvard Business School conducted a survey to determine the common characteristics of top business professionals. They found clear evidence that virtually anyone can rise to the top if they’re willing to study and focus on developing their interpersonal skills. In this highly interactive program featuring group exercises, role-playing and discussion, we’ll give you the skills to reach your highest potential. Essential topics addressed include:
- Solving problems by clarifying the real issues and identifying the roadblocks to communication
- Minimizing conflict through a brief course on mediation skills
- Influencing others and motivating them to profitable action
- Making tradeoffs and still retaining your power and control
- Develop credibility based on respect and trust
- Overcoming objections — and winning over — difficult people
Want to schedule this workshop? Contact us!
Management Training
Build your business by building great leaders
When your managers and supervisors are supported and encouraged to contribute to your company’s or department’s success, everyone wins. We’ll create a customized management training program to help your company/division/department keep its competitive edge, encourage employees to be more dedicated and ensure that top talent stays on board. Essential topics addressed include:
- Managing teams to focus on corporate goals
- Working collaboratively with difficult employees
- Bringing out the best performance in everyone
- Delegating for greater results
- Using time management to improve productivity
- Inspiring innovation to stay competitive
- Embracing change
Want to schedule this workshop? Contact us!
Meeting The Press
Creating the right image and getting positive media exposure
Tremendous rewards are waiting for the company spokesperson that knows how to deal with media interviews, including additional exposure for products or services, publicity to impress clients and employees, and media quotes for marketing materials. Our customized media training program will give you the skills to keep your company’s image and your current and potential customers’ confidence on the rise. Essential topics addressed include:
- Creating media opportunities
- Delivering what reporters want
- Giving more productive interviews
- Developing effective sound bites and quotes
- Managing difficult questions from reporters, including ways to avoid proprietary, hypothetical, and litigious ones
- Using the right body language, tone of voice and wardrobe
- Understanding the difference between print, radio and television interviews
- Becoming a news source the media will keep calling for quotes
Want to schedule this workshop? Contact us!
Motivational Techniques
Inspired staff = productivity + loyal customers
Encouraging self-motivation is the key for employees to achieve their highest potential. Our customized motivational training will assist you in inspiring every team member, leading to a more productive work environment and better customer care. Essential topics addressed include:
- Removing self-limiting habits
- Improving interactions between employees
- Taking action to improve customer relationships
- Re-energizing themselves on the job
- Finding new ways to increase productivity
- Avoiding conflicts
- Putting their best foot forward every time
Want to schedule this workshop? Contact us!
Negotiation Skills—Dealmaking For Success
An art anyone can develop
Remove the notion that only some people are born dealmakers. Having the right attitude, envisioning your desired outcome and making sure everyone walks away satisfied are keys to becoming a great negotiator. We’ll tailor a negotiation skills training program for your company and deliver powerful strategies you can use for life. Essential topics addressed include:
- Learning the importance of negotiation skills in everyday life
- Developing a negotiating plan
- Establishing a settlement range for every deal you make
- Understanding the conditions when entering a negotiation
- Eliminating your fear of failure with the fine art of face-saving
- Translating the word “no” into “maybe” and finally into “yes”
- Mastering the ability to objectively see the other person’s perspective
- Creating a system that works on either the “buy side” or “sell side”
Want to schedule this workshop? Contact us!
Networking in a World of Change
Your “toolbox” for tomorrow
Networking is one of the most misunderstood words in business, yet it is actually a powerful state of mind. The true essence of networking is to enhance and structure the skills that are already in place. We’ll put together a networking training program that will give your team simple tactics and strategies to put into practice every day, both with coworkers and clients. Essential topics addressed include:
- Networking is strategic, serendipitous and sometimes unconscious — be prepared for all three and learn each process
- Creating your 20-second introduction for a variety of situations and audiences
- Developing and enhancing your personal brand with consistency
- Working the room, including conversation topic generators and exit strategies
- Growing and expanding your current network
- Building advocates as you build your brand
- Learning to network with confidence—for any personality style
- Incorporate the 5 drivers to business networking success
Want to schedule this workshop? Contact us!
Personal Marketing
Making first impressions “last”
Your company’s success will grow exponentially when your staff becomes the superstars of your business. Every team member will learn how to improve the image they project to prospects and clients through our customized personal marketing program. Essential topics include:
- Strengthening staff members’ professional image
- Making impressions that attract prospects
- Using techniques to make you stand out from the competition
- Networking for sales leads with confidence
- Maximizing your effectiveness at business events
- Building personality traits that engage your prospects
- Building your personal brand
Want to schedule this workshop? Contact us!
How We Teach Public Speaking, Presentation and Media Training
Through guided discussion, videotaped practices, and real life situations you deal with- The Nierenberg Group’s public speaking and presentation training ensures your overriding takeaway message is clear and memorable. You will learn how to speak naturally and convincingly whether speaking to a small audience in a meeting or before hundreds in a large venue. Whatever the forum or the format, we will make it work for you.
- Speech training for delivering prepared scripts
- Speaking from notes
- Working with teleprompters
- Speaking with or, even better, without the podium
- Speaker training using visual aids and also—YOU being the number one visual aid!
- Handling open Q & A sessions confidently
- And much more…-
Whether you or your executives are looking for professional coaching for a specific speech or presentation or wanting to enhance your basic speaking skills, call The Nierenberg Group for the results you can count on.
Want to schedule this workshop? Contact us!
Sales Training: Turning a prospect into a real customer
Your prospects’ expectations rise every day. Because of competition, economic conditions and a marketplace packed with attractive choices, today’s sales techniques must be upgraded to be effective tomorrow. Our sales training is tailored to your needs so that your team develops and enhances their sales skills, ensuring your prospects will say “yes.” Essential topics include:
- Developing and qualifying prospects
- Presenting why and how your product or service is what your client needs to buy
- Discovering sales opportunities others overlook
- Uncovering the buyers’ real needs
- Creating urgency to close the sale
- Managing more sales calls in less time
- Up-selling your current clients
- Closing more sales
Want to schedule this workshop? Contact us!
Speaker Training
How to deliver an unforgettable presentation or speech
Polish and hone the skills needed to become a dynamic and sought-after keynote presenter. Through videotaping, playback and feedback, we’ll analyze your team’s presentation content and style strengths as well as areas needing improvement. Our speaker training can be customized to your specific requirements so that everyone—from the beginner to the seasoned pro—walks away with a full arsenal of tips and tricks to make a powerful impression on any audience. Essential topics include:
- Making content clearer and more memorable
- Using effective visual aids and support materials
- Balancing verbal and non-verbal messages
- Reducing stress and anxiety
- Utilizing unique openers and memorable closings
- Refining the skills learned after training is over
Want to schedule this workshop? Contact us!
Speaker Training for Pharmaceutical Faculty and New Products
Develop the thought- and opinion-leaders in your industry. Teach your experts how to present and effectively communicate your product or service.
Your spokesperson will enhance their skills to:
- Present the information with substance, sincerity and style
- Realize that ‘they are the number one visual aid’
- Leverage the way they use Powerpoint and other aids
- Persuade and speak with confidence, clarity and connection
Want to schedule this workshop? Contact us!
Teambuilding
Finding the “I” in Team
The secret to building a great team is to energize and inspire each individual to tap into unused strengths and talents. This interactive session customized to your needs features exercises that will help your team members reveal their character and unlock their potential. You’ll learn how to improve your team’s productivity through the five keys: communication, inspiration, delegation, participation and motivation. Essential topics include:
- Developing a team vision with objectives that everyone will support
- Creating change in the work environment
- Inspiring every worker to strive for extraordinary results
- Implementing communication between management and the team
- Empowering the team to take risks, build self-esteem, break through previous barriers and reach their highest potential
- Understanding and working with the four major communication styles
Want to schedule this workshop? Contact us!
Time Management
Budgeting your time to be more productive
Prioritizing. Multitasking. Dealing with stress. And, above all, keeping everything in perspective. We’ll show you how to have more time for the things that are really important to you with a customized time management training program. Essential topics include:
- Reducing time-driven anxiety
- Overcoming procrastination
- Running meetings effectively
- Managing priorities
- Saying “no” gracefully — and meaning it
- Managing the telephone, email and drop-ins
- Delegating with ease
- Listening as a time saver
Want to schedule this workshop? Contact us!
Tradeshow Marketing — “Booth” Camp
Getting the most business from your tradeshow
What do tradeshows and conferences mean to you? Are they a way to meet new customers? Or, do you use them to reinforce current relationships? Whatever your answer, this program gives you the keys to discover how tradeshow selling is unique. We’ll equip you with tools to help you close more deals at the show and long after you travel home. Essential topics include:
- Developing an action plan that will give you the power to connect with everyone you need to reach
- Determining the non-traditional marketing materials to send out before, during and after the show that will set you apart from the competition
- Identifying alternative selling opportunities beyond the show floor
- Creating an improvised approach to network so you can expect the unexpected opportunity
- Discovering the most effective ways to check out your competition and conduct market research
- The conference begins the minute you walk out your front door
Want to schedule this workshop? Contact us!