Nierenberg Consulting Group

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Networking Nugget 104- Yes, Speaking on the Telephone is Still Alive and Well

Networking Nugget 104- Yes, Speaking on the Telephone is Still Alive and Well Few things are as important as communicating our  message in a professional manner.  The most important person is the one you are talking with. We know this as basic manners and etiquette to give our full attention when we are face to face, however what happens on the phone? This is often where breakdown can occur.  Many people forget that the original reason for our cell phone is first to serve as a speaking connector. I still smile when it is often the 4th way people say they 'stay in touch' with contacts:  * Email; *Text; * Social Media; and then *Speaking on the phone.  The rules of etiquette apply to telephone calls just as if we were face to face. Respect for your contacts’ time and courteous listening skills are key. If you are uncomfortable on the  telephone, write yourself a simple script and practice until it comes naturally. It is like having your “notes at the podium”––only they can’t see them! To keep your calls from  going too long, have a plan of action laid out for what you want to accomplish by each  telephone call.  Here are some other quick telephone tips:

  • Return all phone calls within 48 hours. Our phones are always with us-no excuse!
  • When making a call, ask if it is a good time to talk. If not, schedule a more convenient time. In fact, how many of you, like me actually make phone dates all day with our clients, contacts and friends?
  • State the purpose of your call and indicate you would like a few minutes of their time.
  • When leaving a message, state your name, purpose, and action needed, clearly and succinctly. And most importantly, when leaving your phone number, speak slowly.
  • When calling a contact referral, state your name and who referred you. For example, “Hello (name), my name is Andrea Nierenberg. (so and so) suggested I give you a call about . . .”
  • Avoid multi-tasking while on the phone. People can hear you typing on your computer, shuffling papers or texting. Remember, “To do two things at once is to do neither well.”
  • Put a mirror in front of your phone when you are at your desk so that you actually see your facial expressions as you speak.  It is a game changer!!