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Several weeks ago, my friend Bill Keenan, Editor at The Customer Communicator interviewed me on handling complaints-- something we all deal with. Margaret DeWitt, who runs the whole Customer Service Group, was so kind in providing a link to this … [Read more...] about How Well Do You Handle Complaints?

I had the great opportunity to speak with Evelyn several months ago and she is one of the Most inspiring people I have connected with. Thursday, she turns 97 and is still speaking, blogging and writing! Her book-- "But I Did " is … [Read more...] about Happy 97th Birthday to a True Inspiration–Evelyn Echols

You must watch this 3 minute video of Jessica Ayala, the almost 17 year old daughter of my friend, Ed Ayala, COO of Strategies for Wealth Creation. Jessica is one of the most inspiring young ladies, who besides being a top student is a top notch … [Read more...] about Watch Out Jeremy Lin

Last weekend, I had a great experience to be the Saturday luncheon speaker to the Rotary President Elects Training Seminar in Atlanta. To me- the most inspiring part was the dedication and longevity of all of those in attendance. Over 400 people came … [Read more...] about The Rotary Rocks!

I recently had coffee with my friend, Maria Semple who is a brilliant strategist and consultant. Read her fascinating post on why your library card can bring you big profits. Then visit her website and find a way to bring her into your organization … [Read more...] about Your Library Card: Why it’s the Most Important Card in Your Wallet

  Unlocking the Secrets to Repeat Business Richard R. Shapiro Gone are the days when a company could control its public image through television advertisements and radio plugs.Instead, companies today worry about what their customers will … [Read more...] about Unlocking The Secrets to Repeat Business