General

  My Rotary friend, Helen Stafford who is the Volunteer Director for the Ronald McDonald House in New York sent this to me this morning and it is terrific. My goal is to live by this handbook in the best way I can.---We know everything written … [Read more...] about The BEST Handbook for 2010

 My good friend Jeannette Paladino, is a business writer who specializes in blog and web copy, employee engagement and branding.  I was happy to get a note from her that her blog has received a 97 ranking from Website Grader, … [Read more...] about Top Rated Blogger Who Can Help YOU Write Your Next Blog

In my most recent Tip of the Month, I talked about 'Customer Service' being everyone's job and how I look at it as always expanding the relationship. I received a comment today from one of my readers who had some questions on … [Read more...] about Defining “Customer Service”

 Through my membership with The Financial Women's Association www.fwa.org - I have had the great opportunity to speak at one of their terrific programs for college students called The Wall Street Exchange and this … [Read more...] about Our Future Financial Leaders

Having lunch with my friend, Lou Piccolo is always a learning experience. As we talked about communications and work--he said one of the keys is to be "Precisely Flexible".... This is so great! One must be precise in being on time, … [Read more...] about Learning From a True Professional

 Today I had a great catch up conversation with a good friend in Longboat Key, Florida where my wonderful parents lived for many years and was also like a second home for me.  Betty Taylor  was always the banker that my Mom, Molly … [Read more...] about Acting On the Messages We Receive Daily