I recently reconnected with Robert Reiss who is The Host and Founder of The CEO Show which is the only nationally syndicated radio show to go in-depth with CEO's who have reinvented industry through exceptional customer models. It is broad casted 69 times a week from 47 markets from Boston to San Diego, Anchorage to West Palm Beach. The show reaches 600,000 people, 51% of whom are top management. I encourage you to visit www.theceoshowonline.com and listen to some of these pearls of wisdom.
You will learn answers to questions like:
– What is the secret behind The Ritz Carlton’s model to empower staff to pro actively delight customers?
- What incredible demonstration did Gibson Guitar Corp do to improve quality for customers?
– Why was the Home Depot’s original customer model explosively successful?
– How does Harrah’s integrate technology and staff to create loyal customers at their casinos?
– How did Hearst Magazine view Oprah Winfrey as a customer to start O Magazine?
– How did Bergdorf Goodman’s model to reach a different customer start the renaissance in luxury retail?