Customer Service Gone Wrong

  Today I was in the Port Authority bus terminal as I had to go to New Jersey to visit the family of a friend who had just passed away.

What happened as I walked up to the "Information" booth is one of those –" I can't make this up"

There was no line and the attendant was busy doing her crossword puzzle. I waited  for what seemed like 2 minutes and I finally asked for some help.

Without looking up once and sighing that I had bothered her—she still said nothing.

At that point, I said: I'm very sorry to bother you as you are doing your crossword puzzle'..

She then said–"Here is the schedule–look it up yourself"——-

I walked away in disbelief because I needed to get the bus—I thought about this situation and in this economy where jobs are being lost by the thousands everyday—here is one position that someone who truly needs and wants a job could clearly do a better job than the person that is there now.

Also–even though I don't want to make a judgment–when I think of Port Authority—I will remember this woman and her actions or lack of. She doesn't realize it–yet she is part of the brand,the first person some people see when they go to the terminal.

It is a sorry story on  Customer service gone wrong.